We Care About Getting It Right
We pack every order with love and care. But if something goes wrong on our end, we will make it right.
When Can You Return?
We accept return or exchange requests only in the following cases:
- You received a damaged or broken item
- You received the wrong item (not what you ordered)
Requests must be raised within 7 days of delivery.
Why We Don't Accept Change-of-Mind Returns
Earrings are hygiene-sensitive items. Once they leave our hands, we can't resell them for health and safety reasons. We hope you understand — it's the same reason your local jeweller won't take them back either.
Please check the product photos and description carefully before placing your order. If you have any doubts, DM us on Instagram before buying — we're happy to help.
How to Raise a Return Request
- Email us at hello@nazrana.in or DM us on Instagram within 7 days of delivery.
- Include your order number and a clear photo or unboxing video showing the damage or wrong item.
- We'll get back to you within 2 working days with next steps.
Note: Returns without photo or video proof cannot be processed.
Refunds
If your return is approved, we'll issue a full refund to your original payment method (or store credit, your choice) within 5–7 working days. For COD orders, refunds are processed via bank transfer — please share your account details when you write to us.
Questions?
Instagram: @nazrana | Email: hello@nazrana.in